Poppin’ Press
Shipping & Returns
effective from 30.07.2026
Processing Time and Delivery
Orders are prepared within up to 3 business days from the date the payment is credited. Each set is hand-painted, so we appreciate your patience. Craftsmanship takes time.
- InPost Paczkomat parcel locker (Poland), PLN 14, usually 1–2 business days in transit
- Free shipping over PLN 120
- You provide your Paczkomat locker code at checkout; the delivery cost is shown in the cart
- Once the parcel has been dispatched, you receive a tracking number
The Seller is responsible for the product until it is delivered to the Customer.
If the parcel shows signs of damage or its contents have been damaged in transit, we kindly ask you, where possible, to report the damage in the InPost app or at the pick-up point (damage report) and to take photos of the parcel and its contents. This helps us resolve the matter quickly and pursue claims against the carrier, but it is not a condition for submitting or processing a complaint.
Please report a damaged parcel to info@poppinpress.com. We will send a new set or refund your payment in accordance with the Refund & Complaints Policy.
Returns, Withdrawal from the Agreement
A Customer who is a consumer may withdraw from a distance agreement within 14 days of receiving the product, without giving any reason, by sending a withdrawal statement to info@poppinpress.com or enclosing it with the returned product.
IMPORTANT: pursuant to Article 38(1)(3) of the Polish Act on Consumer Rights, the right of withdrawal does NOT apply to personalised products, items made to the Customer's individual order, according to the measurements provided by the Customer or an individually selected design. The Customer is informed of this before placing the order.
The right of withdrawal fully applies to ready-made products (standard sizes from the store's regular offer).
The returned product must be sent back to the Seller's correspondence address (stated in § 1 of the Terms of Service) within 14 days of submitting the withdrawal statement. The direct cost of returning the product is borne by the Customer.
The Seller refunds all payments received, including the cost of delivery to the Customer (up to the amount of the cheapest delivery option offered), within 14 days of receiving the withdrawal statement, and may withhold the refund until the product has been received back or proof of its return has been provided. The refund is made using the same payment method used by the Customer.
The Customer is liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics, and functioning (e.g. wearing the nails, applying glue).
Complaints
The Seller is obliged to deliver a product that conforms to the agreement. In the event of non-conformity, the Customer is entitled to the remedies provided by the Polish Act on Consumer Rights: repair or replacement, and if that is impossible or ineffective, a price reduction or withdrawal from the agreement.
Complaints may be submitted to info@poppinpress.com or in writing to the Seller's correspondence address. It is helpful to include: the order number, a description of the non-conformity, the date it was discovered, and the requested remedy. Photos of the product are helpful.
The Seller processes a complaint within 14 days of receiving it and informs the Customer of the outcome. Failure to respond within this period means the complaint is accepted.
The Customer may submit a complaint within 2 years of receiving the product.
A poor fit of a personalised product resulting from the Customer providing incorrect measurements (despite the measuring guide provided) does not constitute non-conformity of the product with the agreement, provided the product was made according to the measurements stated in the order. This does not limit the Customer's right to submit a complaint or the obligation to process it.
Natural wear and tear, mechanical damage occurring after delivery, and the effects of use contrary to the application and care instructions provided are not covered by the Seller's liability for non-conformity.
